We base our relationship with our clients and prospects on trust, and we are committed to maintaining that trust as well as protecting any personal information we hold for our clients.
Meritrusts Immigration Consulting is responsible for the personal information we collect and hold. To ensure this accountability, we have developed this policy and train our team about our policies and practices on a constant basis.
Reasons for Collection of Personal Information
We collect personal information for the following limited reasons:
1-to establish and maintain client lists;
2-to represent clients as per their retainer agreements; and
3-for internal purposes including the professional development of company personnel and support team.
The Personal Information Collected
In some cases, it is requested for consent on the collection, use, or disclosure of client personal information. But sometimes, the approval may be implied through client or prospect conduct with Meritrusts Immigration Consulting.
Use of Client Information
We are obliged by ICCRC regulations and bylaws to keep our client files and properties even after the end of the retainer. Our company stores and maintains personal information in conformity with the requirements of the ICCRC regulations and bylaws and in specific, ICCRC Client File Management Regulation.
Disclosure of Personal Information
Under certain circumstances, Meritrusts Immigration Consulting will disclose personal information:
- When it is required by a Canadian court to do so, for example, if a judge issues a subpoena
- When the immigration services rendered under retainer agreement expects us to give some or all of client information to IRCC, CBSA, ESDC, and other third parties.
- When it has been requested or consented to the disclosure by the client or prospect.
- When it is required to establish or collect fees
- If the information is already publicly known.
Security of personal information
Adequate security measures have been developed and put into place appropriate to the sensitivity of the client personal information. We made all the routine precautions to ensure that personal information is kept safe from hazards, unauthorized access, and disclosure.
Some of the steps taken to protect your information are:
- Restricted file access to personal information
- Password and security policies
- Utilizing electronic safeguards like security software and firewalls to prevent hacking or unauthorized computer access
- Premises security
Meritrusts Immigration Consulting ensures that any of personnel or RCICs who deal with clients personal information are trained adequately as per ICCRC regulations and bylaws and are aware of the necessary and appropriate measures required to protect personal information.
We make information about our policies and practices respecting the collection and maintenance of personal information available to all stakeholders.
We would also be pleased to answer any questions that clients and prospects may have regarding the collection and storage of personal information.
Clients may ask for access to any personal information we hold about them. Summary information is available on request. More detailed requests which require archive or other retrieval costs may be subject to our standard professional and disbursement fees.
Meritrusts Immigration Consulting is committed to maintaining accurate, complete and up-to-date personal information. If you are aware of changes to the personal information you have given to us, just inform us of the changes, and we will update our records accordingly.
Can you ask for anonymity?
Electronic Media and Communication
You should be aware that e-mail and many other social media and communication services are not a 100% secure medium and you should be mindful of this when contacting Meritrusts Immigration Services to send personal or confidential information.